The following Privacy Policy applies to our data collection and use in relation to your use of our services. This Privacy policy between Mydokita (hereinafter referred to as “the Platform”) and you, constitutes our commitment to your privacy on our Application, administrative records and social media platforms.
1.0. Your Privacy Rights
This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the Platform services, tools and contact with us regardless of how you access or use them.
If you have created a username, identification code, password or any other piece of information as part of our access security measures, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of the Mydokita Terms and Conditions.
2.0. Consent
You accept this Privacy Policy when you give consent upon access to our platform, or use our services, content, features, technologies or functions offered on our Application and digital platforms. This Policy governs the use of our services and we may amend it at any time by posting a revised version on our platform or by any other means we deem fit. The revised version will be effective 7-days after publication.
3.0. Your Personal Information
Mydokita is the sole owner of the information collected on this platform. When you supply information or content that personally identifies you or allows us to contact you, you agree to share that information with Mydokita, its agents, employees, representatives, and affiliates. We only collect or have access to information that you voluntarily give us. We will not sell or rent this information to anyone. When you use our Services, we collect information sent to us by your computer, mobile phone or other electronic access device. The automatically collected information includes but not limited to- data about the device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, still and moving images.
We may also collect information you provide us including but not limited to- survey responses, account update information, email, phone number, medical history, medication and complaints and symptoms. We may also collect information about your transactions, enquiries and your activities on our platform.
4.0. What we do with your personal information
The purpose of our collecting your personal information is to give you efficient, enjoyable and secure service. We may use your information to:
- Provide Mydokita services and support;
- Process, verify your bookings and send notices accordingly to you;
- Verify your identity;
- Resolve disputes and collect fees;
- Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;
- Detect, prevent or remediate violation of Laws, Regulations, Standards, Guidelines and Frameworks;
- Improve our Services by implementing aggregate customer or user preferences;
- Measure the performance of our Services and improve content, technology and layout;
- Track information breach and remediate such identified breaches;
- Manage and protect our information technology and infrastructure;
- Contact you at any time through your provided contact details;
5.0. How we protect your personal information
We store and process your personal information on our database. Where we need to transfer your data to another country, such country must have an adequate data protection law. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption and information access authorization controls.
6.0. How We Share your information within Mydokita and other users
We guaranty the Privacy and confidentiality of all information and medical records unless disclosure is vital and in the interest of public health in accordance with the prevailing law.
From time to time we may send you relevant information such as notice and other essential information to aid our services.
7.0. Security
We will always hold your information securely. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. The collection of information is encrypted and transmitted to us in a secure way.
Mydokita has also taken measures to comply with global Information Security Management Systems (ISMS), we therefore have put in place digital and physical security measures to limit or eliminate possibilities of data privacy breach incidents.
8.0. Data Confidentiality Rights
Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions including but not limited to court orders or law enforcement request (i.e. search warrant, subpoena, court order, discovery request) and to enforce our business policies, or protect our or others rights, property, or safety. While Mydokita is responsible for safeguarding the information entrusted to our platform, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details and adherence with other security protocols.
9.0. Links to Other Websites and Premises
Certain transaction processing channels may require links to other websites. Please note that this platform is not responsible and has no control over websites outside its domain. We do not monitor or review the content of other party’s websites. Please be aware that we are not responsible for the privacy practices, or content of these sites. Mydokita will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from a User’s disclosure of personal information to third parties.
10.0. Governing Law
This Privacy Policy is made pursuant to the Nigeria Data Protection Regulation (2019) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention.
By voluntarily entering information on our platform, you are consenting to our use of it in accordance with this Privacy Policy. Before this information is submitted to our systems you acknowledge your understanding of this Policy.
